Welcome to Palma Beach Resort & Spa. By using our website, booking our services, or staying at our resort, you agree to the following terms and conditions.
Please read them carefully.
1. Booking & Reservations
- All bookings are subject to availability.
- Bookings can be made via our website, phone, or authorized travel partners.
- A valid credit/debit card is required to confirm reservations.
- Special requests (e.g., room preferences, dietary requirements) are subject to availability and cannot be guaranteed.
2. Check-in & Check-out
- Check-in time: 3:00 PM onwards.
- Check-out time: 12:00 PM.
- Early check-in or late check-out may be available upon request and may incur additional charges.
3. Cancellation & Refund Policy
- Cancellation policies vary depending on the rate plan:
- Non-refundable rates: No refunds for cancellations or no-shows.
- Flexible rates: Cancellations made [X days] prior to arrival will receive a full refund.
- No-shows will be charged the full stay.
- Refunds, if applicable, will be processed via the original payment method.
4. Payments
- All rates are quoted in AED and inclusive of applicable taxes (5% Tourism Fee, 10% Service Charge, 5% VAT unless stated otherwise).
- Additional services (spa, dining, activities) are charged separately.
- We reserve the right to pre-authorize or charge your card before arrival.